1. Who are we?

  1. We are the public limited liability company Nazza. We are located at Stationsplein 4 (5th floor), 2275 AZ in the city Voorburg (Netherlands) and registered with the Chamber of Commerce under number 56974965. Nazza supplies (supportive) software for the shared mobility industry.

  2. In the context of our activities, we may process personal data concerning you. In this statement we explain what personal data we collect and use, why we do it and what your rights are.

2. Applicability and changes of the Privacy Statement

  1. This privacy statement applies to all our processing which is carried out as a result of the use of the Moovlr app, the UnlockThis app and the My Nazza Web Application.

  2. You can find the Privacy Statement at the following location: https://www.nazza.nl/privacy.

  3. We have the right to change this Privacy Statement unilaterally. You will be informed about the amended Privacy Statement in time by a message in our applications. You then have the opportunity to accept or re-accept the Privacy Statement.

3. What data do we process about you and why?

We process data about you in the situations listed below. For each situation (a), the purpose of data processing (b) is stated plus (c) the applicable basis or bases:

3.1. Sign In / Sign Up

  1. If you want to be able to use our services, a one-time registration is necessary. The information we ask for is your e-mail address. In case we would introduce phone number verification in the future, we will (also) store your phone number from that moment on.

  2. The purpose of this data processing is so that we can let you use our service(s) and contact you if necessary. +

  3. In this case we process your data because you give us permission to do so (when you accept this privacy statement) and to be able to execute our agreement with you.

3.2. Login

  1. When you log in to our service with your email address and your password, we process data from the device you use to perform these steps. The information we process is: the date and time you log in, your full name, your email address, your IP address, the make and model of the device you are logging in with, the version of the operating system and the version of our app you have installed and use. +

  2. The purpose of this data processing is to provide you with an app that works as well as possible. We use the data to improve the service and its performance, for example by detecting and fixing possible errors in the software. +

  3. We process your data in this case because you give us permission to do so (when you accept this privacy statement) and to be able to execute our agreement with you.

3.3. Starting and stopping a rental + operating a lock

  1. When you start or stop a rental through the app and when you open or close the lock of an asset, we process the date and time this happened, with which account this was initiated and the location data of your phone.

  2. The purposes of data processing in this case are: to determine how long a rental has lasted, so that any costs can be correctly charged and to determine whether you are at a depot where you can return the bike. We also use this data to analyse and improve the service. +

  3. We process your data in this case because you give us permission to do so (when you accept this privacy statement) and to be able to execute our agreement with you or to make preparations for it.

3.4. Payment

Pre-information: when you use our services without making a reservation in advance, a certain minimum amount of money may be required in your wallet. You can replenish the wallet balance at any time by making a payment via the app.

  1. To make payments, we use the services of several certified payment providers. When making a payment via our app, we collect the date, the transaction number and, depending on the specific payment provider, the IBAN number from the payment transaction. When paying by credit card, we store the last four digits of the credit card number. After payment, we receive payment details back from the payment provider. This includes the name of the account holder, the date on which the transaction took place and whether the payment was successful.

  2. The purposes of storing the payment information are: to ensure that a payment was successful and to be able to initiate refunds if necessary plus because we are legally obliged to keep track of who we do business with and to be able to detect misuse of the service. +

  3. We process your data in this case because you give us permission to do so (when you accept this privacy statement) and in order to be able to execute our agreement with you.

4. Cookies

The Moovlr App and the UnlockThis App do not use cookies.

When you log in to the My Nazza Web Application, an essential cookie is used to keep track of that you logged in and as who you logged in. Normal use of the Web Application is not possible without this cookie. No tracking and advertising cookies are used.

The nazza.nl collects and processes personal data in order in conduct business with our customers.
The information required to do this is:

  • your full name

  • telephone number

  • email address

  • job role

We would also need to collect information relating to your organisation such as:

  • company name

  • registered company address

  • type of industry you operate within

We collect this data from you through voluntary communications with you where you may give us your identity, contact and professional data by filling in forms or by corresponding with us by phone or otherwise.
During your visit to our website we may automatically collect technical data about your equipment, browsing actions and patterns.

We collect this personal data by using cookies and other similar technologies – for more information on the cookies use on this site see here.

These cookies may be used to collect information including your IP address, operating system and browser type.
This information does not identify you directly except where setting are configured by the user.

5. Provision of data to third parties

  1. We use the services of third parties for the purpose of our business operations. In some cases we will (have to) provide your personal data to those parties. However, we will never provide more data to third parties than strictly necessary for the execution of our assignments. Examples of such third parties are suppliers, subcontractors and postal delivery services.

  2. We may also be legally obliged to provide data to third parties, such as a government agency or a court of law.

6. Retention period

  1. We will not retain your personal data any longer than necessary for the purposes stated or as long as necessary to fulfil our legal obligations. In connection with the tax retention obligation, we are obliged to keep certain data regarding orders for at least seven years.

7. Security of personal data

  1. We take appropriate organisational and technical measures to prevent the loss of personal data or unlawful processing. These measures can be found in Nazza’s Information Security Policy v1.1.

8. Automated decision making

  1. We do not use automated decision making.

9. View, correct or remove your data

  1. You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to the data processing or to object to the processing of your personal data. You have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or organisation authorized by you.

  2. You can send a request for access, correction, deletion, data transfer of your personal data or a request for withdrawing your consent or objection to the processing of your personal data to: privacy@nazza.nl.

  3. To ensure that the request for access has been made by you, we will contact you and initiate a procedure to determine whether the request really was originated from you. We may ask you to send us a copy of your proof of identity. In that case, please make sure that your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen’s Service Number (BSN) are blackened in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks at the latest.

10. Terms of use

  1. The terms of use associated with this Privacy Statement are known as 'Terms of Use Nazza' and can be found at: https://nazza.nl/terms.

11. More information and complaints

  1. Further information about your rights regarding privacy can be found at https://www.autoriteitpersoonsgegevens.nl/.

  2. For questions and complaints directly addressed to Nazza, please contact our data protection officer at the e-mail address: privacy@nazza.nl.

  3. We would like to point out to you that you also have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), should you deem it necessary.